The challenge
The clinic experience had to feel premium without becoming vague. The public website needed to convert cautious patients, while the internal system needed to make booking, follow-up, and patient status visible at a glance.

Clinic · Web + CRM Engine
A premium clinic web presence paired with an operational CRM concept.
Year
2026
Role
Product design, frontend, systems
Sector
Clinic
+40%
booking intent
2.5x
session depth
0
paper handoffs
Brief
Tension
The challenge
The clinic experience had to feel premium without becoming vague. The public website needed to convert cautious patients, while the internal system needed to make booking, follow-up, and patient status visible at a glance.
The solution
I designed a dual surface: a calm patient-facing site with strong service hierarchy, and a dense CRM interface with status, revenue, appointments, and follow-up data in one controlled workspace.
Build
Scope
Showcase · 01
Bloom Dental
/ operationsActive patients
128
+12
This month
$54.2k
+18%
Conversion
42%
+4pt
No-shows
3
-1
Patients · this week
5 of 128
Showcase · 02
Desktop · primary surface
Mobile · responsive
Showcase · 03

Mark
Bloom Dental
Clinic
Palette
Type
Outcome
+40%
booking intent
2.5x
session depth
0
paper handoffs

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